General Questions
We ship to all Emirates in the UAE: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Delivery is usually 2–5 business days depending on your location. Dubai & Sharjah: 2–3 days, Abu Dhabi: 2–4 days, Other Emirates: 3–5 days.
No, currently we ship only within the UAE.
Yes, but only before the order is dispatched. Contact support@loomnluxe.ae immediately.
Order & Payment
Orders can be canceled before dispatch by contacting support. Once shipped, cancellations are not possible.
Yes, all prices are in AED and include the applicable UAE VAT.
Only card payments (Visa, MasterCard, UAE debit/credit cards). No cash on delivery.
Yes. All transactions are secure and encrypted, and card details are not stored on our servers.
Returns & Refunds
Refunds are processed within 7–10 business days to your original payment method.
Contact support@loomnluxe.ae with your order details. Refunds are processed after inspecting the returned items.
You may return items within 7 days of delivery, provided they are unused, unwashed, and in original condition.
Product Information
We strive for accuracy, but slight variations may occur due to lighting or device displays.
Refer to our Size Guide on the product page. For assistance, contact our support team.
Yes, we specialize in traditional and corporate dresses that blend elegance and professionalism.
Personalized Assistance
Enjoy a tailored shopping experience designed to match your unique style and needs.
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Get in touch with our team instantly — we’re here to assist you with any query.
Trusted experience
We’re committed to making every interaction seamless, enjoyable, and satisfying.
