Privacy Policy

At Loom and Luxe, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make purchases from https://loomnluxe.ae.

1. Information We Collect

We may collect the following information:

Personal Details: Full name, email address, phone number, and delivery address.
Payment Information: Billing address and limited payment details (processed securely via third-party payment gateways).
Account Information: Username, password, and preferences.
Website Usage Data: IP address, device information, browser type, and pages visited.

2. How We Use Your Information

Your information is used for the following purposes:

To process and deliver your orders.
To provide customer support.
To communicate order updates.
To personalize your shopping experience.
To send promotional offers (only if you opt-in).
To improve website functionality and security.

3. Data Protection & Security

We implement strict security measures to protect your personal data. This includes:

Secure Socket Layer (SSL) encryption.
Restricted access to personal information.
Regular system monitoring to prevent unauthorized access.

4. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data may be shared with:

Reputable courier partners for delivery purposes.
Payment processors for secure transactions.
Legal authorities if required by UAE law.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

6. Marketing & Communications

You may receive promotional emails from Loom and Luxe if you opt-in during account creation or checkout. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.